Terms and conditions of sale

1. Introduction
These Terms and Conditions of Sale govern sales made on the Les Pierres de l’Âme website, an online store selling handmade jewelry made from natural stones.
By placing an order on the website, the customer unreservedly accepts these Terms and Conditions.
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2. Products
The products offered are handmade jewelry crafted from natural stones.
As each creation is handmade, slight variations in color, shape, or size may occur. These variations do not constitute a defect.
The photographs are presented for illustrative purposes only.
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3. Prices
Prices are quoted in Canadian dollars (CAD), excluding taxes and delivery costs, unless otherwise stated.
Les Pierres de l’Âme reserves the right to change its prices at any time, without retroactive effect on orders already confirmed.
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4. Ordering
Any order placed on the website implies acceptance of these Terms and Conditions.
An order confirmation will be sent by email after payment has been validated.
Les Pierres de l'Âme reserves the right to cancel or refuse an order in the event of a dispute with the customer.
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5. Payment
Payments are secure and made via the methods offered on the Wix website (credit card, PayPal, or other available options).
The order is considered final after payment confirmation.
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6. Delivery
Orders are shipped to the address provided by the customer when placing the order.
Processing time: [2 to 5 business days]
Delivery time: varies depending on destination
Les Pierres de l’Âme cannot be held responsible for delays attributable to carriers.
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7. Returns and refunds
Customers have 14 days after receipt to request a return.
Conditions:
The jewelry must be unworn, undamaged, and in its original condition.
 
Personalized items are non-refundable.
 
Return shipping costs are the responsibility of the customer, except in the case of an error on our part.
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8. Liability
Les Pierres de l'Âme cannot be held responsible for misuse of the products.
The energetic properties of stones are based on traditional beliefs and wellness practices. They are not a substitute for medical advice.
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9. Applicable law
These Terms and Conditions are governed by the laws in force in Canada, and more specifically by those applicable in the province of residence of the publisher.