Delivery and returns
Delivery
Orders are carefully prepared and shipped from Canada.
Processing times
As the jewelry is handmade, each order is prepared within:
[2 to 5 business days]
(excluding weekends and holidays)
Delivery times
Delivery times vary depending on the destination and carrier:
Canada: [ 2 to 7 business days]
International: delivery times vary depending on the country
The times indicated are estimates.
L'Âme Cristalline cannot be held responsible for delays caused by the carrier.
Shipping costs
Shipping costs are calculated and displayed before the order is confirmed.
Order tracking
Where possible, a tracking number is sent by email once the order has been shipped
🔁 Returns & Refunds
Your satisfaction is important to us.
If you are not satisfied with an item, you have 14 days after receipt to request a return.
Return conditions
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The jewelry must be unworn and undamaged
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The product must be returned in its original condition
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Items are non-refundable but exchangeable
Return procedure
Before returning any item, please contact us at:
📧 contact@lamecristalline.com
Return shipping costs are the responsibility of the customer, unless the error is on our part.
Refunds
Once the return has been received and verified, you can choose another item of the same value from anywhere in the store.
Damaged items or order errors
If your order arrives damaged or if an error has occurred, please contact us within 48 hours of receipt, with supporting photos.
Important information
Natural stone jewelry may vary slightly in color or shape.
These variations are part of the unique and artisanal nature of each creation.